Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. Hi Ray, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. I do not quit for those who are polite and cooperative. _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years. Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. This prevents palm drag from causing the cursor to jump The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is atached. Then choose Additional Settings which opens the Mouse properties box. Go to Settings > Devices > Touchpad to go over the Settings. Choose Roll Back or if not present choose Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver. If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu.

Update the Touchpad driver from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker.

This requires updating the touchpad software to latest, then I'll help you find the setting to disable touchpad when USB pointing device is detected which should come with the full software package for almost all touchpads. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

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